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Certificate Series Overview

MRA's certification programs have provided thousands of professionals with the in-depth information and training that enables them to take their skills to the next level. More information on each can be found by clicking on the title of the series.

Management & Leadership-Focused Series

Group Leadership Certificate Series
(5-day program)        
2009 Program

Classes in that Series

In this five-day series group leaders focus on the important principles of motivation, interpersonal communication, employee training, and problem solving. Using discussion, case studies and skill practices, participants prepare to be more productive within their organizations. This series is for individuals in lead worker or group leader positions who are not officially “management” employees.
  • Motivation and Trust Building
  • Communication Skills
  • Effective Training Techniques
  • Achieving Results
  • Resolving Conflict and Handling Difficult People Problems

Creating an Engaged Workforce Certificate Series
(4-day program)                                      
2009 Revised Program

Classes in that Series

This four-day series provides the "next step" in leadership and management development. It is intended to help the leader make the transition from the skills taught in the Principles of Management and HR Professional Certificate Series to the more advanced skills needed to build and lead an engaged workforce.
  • Developing Personal Impact
  • Developing Talent for the Future
  • Drivers of Employee Engagement
  • Leader's Look in the Mirror

Leading Effective Teams
(5-day program)                          

2009 Program            

Classes in that Series

This five-day series begins with information about the structure of teams and the leadership strategies and tools helpful in motivating and encouraging team member to participate and add value. It is recommended for leaders of departmental or cross-functional teams who may or may not have direct authority over team members.

  • Foundation for Leading Teams

  • Communicating With Your Teammates

  • Keeping the Team On Track

  • Managing Conflict In Your Team

  • Project Management for Team Leaders

Lean Certificate Series
(3 1/2-day program)                        

2009 Program 

Classes in that Series
The Lean certificate will be earned with completion of 3½ days of classroom programs in addition to pre-course work. Post-course work is available, although optional. Participants will choose between the two Key Tools classes--Manufacturing or Office—whichever one is most appropriate. Other classes remain the same.
  • Key Tools Using Lean Methods for Manufacturing

  • Key Tools Using Lean Methods for the Office/Service Businesses

  • Transforming the Organization to a Lean Culture
  • Planning Successful Kaizen Events (1/2 day)
  • Leading Successful Kaizen Events

Manufacturing Management Certificate Series 
(4-day program)   

2009 Revised Program

Classes in that Series
The five-day Manufacturing Management Certificate series provides managers and supervisors the tools to better define and advance relationships between various functions, activities and departments. While not a prerequisite, it is beneficial to complete the Principles of Management series prior to attending this series.
  • 5S Organizational Strategies (1/2 day)

  • ABCs of Purchasing (1/2 day)

  • Problem Solving Techniques

  • Know Your Basic Finance

  • Project Management: The Human and Technical View

Principles of Management Certificate Series  
(5, 2-day courses)

2009 Program                                            

Classes in that Series
This series of 5, two-day sessions is effective in developing individuals with management potential, and for cultivating skills in newly appointed supervisors, managers, and professionals. Over 4,000 professionals have graduated from this popular series alone!
  • Managing Relationships and Building Trust

  • Effective Communication and Motivation

  • Delegation, Training and Coaching

  • Managing Conflict, Difficult People and Discipline

  • Performance Management, Leading Change, and Putting It All Together



HR or Benefits-Related Series

Foundations for Human Resource Administration Certificate Series
(5-day program)          
2009 Program

Classes in that Series

This five-day series is designed for newcomers to HR and those looking to broaden their HR knowledge. Participants receive an in-depth overview of the key activities that comprise human resource administration.

  • HR Administration and the Law

  • Benefits 101: Basics for Administration (1/2 day)

  • Manage HR Records (1/2 day)

  • Effective Interviewing and Hiring Techniques

  • Job Descriptions and Wage Surveys (1/2 day)

  • Wage and Hour Fundamentals (1/2 day)

  • Fundamentals of Safety and Worker’s Compensation (1/2 day)

  • Discipline and Discharge Without Worry (1/2 day)

Fundamentals of Employee Benefits Certificate Series
(3-day program)
2009 Program

Classes in that Series
This three day program provides participants with a comprehensive introduction to employee benefits and a foundation for the administration of employee benefit programs.
  • Benefits Law I: ERISA Overview (1/2 day)
  • Benefits Law II: Health Insurance Legislations (1/2 day)
  • Design and Funding of Health and Welfare Plans (1/2 day)
  • Essentials of FSA, HRA, and HSA Plans (1/2 day)

  • Leaves of Absence Administration (1/2 day)

  • Retirement Plan Essentials (1/2 day)

Human Resource Professional Certificate Series
(4-day program)
   
2009 Program   

Classes in that Series
Building on the technical skills gained in the Foundations for Human Resource Administration Certificate Series, this four-day series enhances technical HR expertise.
  • HR Professionals as Business Partner

  • HR Metrics: ROI for HR Initiatives (1/2 day)

  • Internal Investigations: A How-To Guide (1/2 day)

  • Fundamentals of Compensation

  • Finance Essentials for the HR Manager

PHR/SPHR Certification Program        
(11-week program, meeting once per week)
2009 Program

Classes in that Series

This program is designed to prepare you to take the PHR SPHR national certification exam. Using the Society for Human Resource Management Learning System materials, you gain valuable training and preparation for the national exam.

Over 11 weeks, six modules are reviewed in-depth:

  • Strategic Management
  • Workforce Planning and Employment
  • Human Resource Development
  • Compensation and Benefits
  • Employee and Labor Relations
  • Health, Safety, and Security

Strategic Talent Assessment and Planning (STAP)
(3-day program)
2009 Program

 
This program is for senior HR and organizational leaders charged with leading and executing talent initiatives. The deliverable is a customized talent plan that supports the organizations strategic plan.
  • Identify Your Critical Workforce Issues
  • Assess Current HR Systems
  • Optimize Systems to Support Attracting, Developing, and Retaining Key Talent


Additional Series Titles

Administrative Professionals Certificate Series                                                  
2009 Program

Classes in that Series
The administrative professional's role is integral to the success of the organization. This five-day series was designed to recognize the many contributions of this role and to provide specific skills to improve current job performance and enhance career objectives.
  • Essentials for Administrative Professionals
  • Business Writing Overview for the Administrative Professional (1/2 day)
  • Grammar Basics (1/2 day)
  • Cornerstones of Superior Customer Service
  • Introduction to Lean Office for Administrative Professionals (1/2 day)

  • Your Professional Business Image (1/2 day)
  • Juggling Multiple Priorities for Administrative Professionals

Customer Service Certificate Series    
2009 Program

Classes in that Series

Consistently delivering superior customer service is essential to customer retention. MRA’s series was developed to meet the needs of individuals who deal directly with customers – internal and/or external.  This series includes three core courses plus two days of electives.

 

Suggestions for the two elective classes include Managing Stress Productively, Your Professional Business Image; Effective Time Management; Negotiation Skills; and Presentation Skills.

  • Cornerstones of Superior Customer Service
  • Business Writing for Impact: How to Write So People Will Read

  • Customer-Centered Communication

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