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Certificate Series Overview
MRA's certification programs have provided thousands of professionals with the in-depth information and training that enables them to take their skills to the next level. More information on each can be found by clicking on the title of the series.
Management & Leadership-Focused Series
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Creating an Engaged Workforce Certificate Series
(4-day program)
2012 Programs
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Classes in that Series
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This four-day series provides the "next step" in leadership and management development. It is intended to help the leader make the transition from the skills taught in the Principles of Management and HR Professional Certificate Series to the more advanced skills needed to build and lead an engaged workforce.
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Developing Personal Impact
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Developing Talent for the Future
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Drivers of Employee Engagement
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Leader's Look in the Mirror
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Group Leadership Skills for Non-Managers Certificate Series
(4-day program)
2012 Programs
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Classes in that Series
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| In this four-day series, group leaders focus on the important principles of motivation, interpersonal communication, employee training, and problem solving. Using discussion, case studies and skill practices, participants prepare to be more productive within their organizations. This series is for individuals in lead worker or group leader positions who are not officially “management” employees. |
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Leading Effective Teams
(5-day program)
2012 Programs
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Classes in that Series |
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This five-day series begins with information about the structure of teams and the leadership strategies and tools helpful in motivating and encouraging team member to participate and add value. It is recommended for leaders of departmental or cross-functional teams who may or may not have direct authority over team members.
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Foundation for Leading Teams
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Communicating With Your Teammates
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Keeping the Team On Track
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Managing Conflict In Your Team
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Project Management for Team Leaders
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Principles of Management Certificate Series
(5, 2-day courses)
2012 Programs
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Classes in that Series |
| This series of 5, two-day sessions, is effective in developing individuals with management potential, and for cultivating skills in newly appointed supervisors, managers, and professionals. Over 4,000 professionals have graduated from this popular series alone! |
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Managing Relationships and Building Trust
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Effective Communication and Motivation
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Delegation, Training and Coaching
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Managing Conflict, Difficult People and Discipline
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Performance Management, Leading Change, and Putting It All Together
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Building Effective Teams Certificate Series
(5-day program) |
Classes in that Series |
| Are you looking for a way to get new project teams up and running? With MRA’s Building Effective Teams series, your teams will learn the fundamentals of collaboration, communication, and problem-solving together at your location. Offered only as an onsite program and customized to fit your teams, these five half-day modules give team members opportunities to learn and practice team skills and techniques as they begin real project work. |
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Building a Foundation for Effective Teams
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Team Communication
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Effective Team Meetings
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Team Problem Solving and Decision Making
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Handling Conflict and Disruptions on the Team
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HR or Benefits-Related Series
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Foundations for Human Resource Administration Certificate Series
(5-day program)
2012 Program
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Classes in that Series |
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This five-day series is designed for newcomers to HR and those looking to broaden their HR knowledge. Participants receive an in-depth overview of the key activities that comprise human resource administration.
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HR Administration and the Law
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Benefits 101: Basics for Administration (1/2 day)
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Manage HR Records (1/2 day)
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Effective Interviewing and Hiring Techniques
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Job Descriptions and Wage Surveys (1/2 day)
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Wage and Hour Fundamentals (1/2 day)
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Fundamentals of Safety and Worker’s Compensation (1/2 day)
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Discipline and Discharge Without Worry (1/2 day)
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Fundamentals of Employee Benefits Certificate Series
(3-day program)
2012 Program
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Classes in that Series |
| This three day program provides participants with a comprehensive introduction to employee benefits and a foundation for the administration of employee benefit programs. |
- Benefits Law I: ERISA Overview (1/2 day)
- Benefits Law II: Health Insurance Legislations (1/2 day)
- Design and Funding of Health and Welfare Plans (1/2 day)
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Essentials of FSA, HRA, and HSA Plans (1/2 day)
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Leaves of Absence Administration (1/2 day)
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Retirement Plan Essentials (1/2 day)
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GPHR - Global Professional Human Resources Certification Study Program
(3-day program)
2012 Program |
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| This course provides a wealth of information on international human resource issues, regardless of whether or not you plan to take the certification exam. |
MRA's intensive three-day preparation course for the GPHR exam is a highly rigorous review of course materials and an exchange of information that focuses on five functional areas:
1. Strategic Management
2. Global Talent Acquisition and Mobility
3. Global Compensation and Benefits
4. Organizational Effectiveness and Talent Development
5. Workforce Relations and Risk Management
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Human Resource Professional Certificate Series
(4-day program)
2012 Programs
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Classes in that Series |
| Building on the technical skills gained in the Foundations for Human Resource Administration Certificate Series, this four-day series enhances technical HR expertise. |
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HR Professionals as Business Partner
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HR Metrics: ROI for HR Initiatives (1/2 day)
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Internal Investigations: A How-To Guide (1/2 day)
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Fundamentals of Compensation
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Finance Essentials for the HR Manager
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PHR/SPHR Certification Program
(11-week program, meeting once per week)
2012 Program
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Classes in that Series |
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This program is designed to prepare you to take the PHR SPHR national certification exam. Using the Society for Human Resource Management Learning System materials, you gain valuable training and preparation for the national exam. |
Over 11 weeks, six modules are reviewed in-depth:
- Strategic Management
- Workforce Planning and Employment
- Human Resource Development
- Compensation and Benefits
- Employee and Labor Relations
- Health, Safety, and Security
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Strategic Talent Assessment and Planning (STAP)
(3-day program)
2012 Program
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| This program is for senior HR and organizational leaders charged with leading and executing talent initiatives. The deliverable is a customized talent plan that supports the organizations strategic plan. |
- Identify Your Critical Workforce Issues
- Assess Current HR Systems
- Optimize Systems to Support Attracting, Developing, and Retaining Key Talent
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Additional Series Titles
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Administrative Professionals Certificate Series
(3-day program)
2012 Program
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Classes in that Series |
| The administrative professional's role has evolved over the past decade to one that is an integral part of the business team. This series was designed to recognize the many contributions of this role and to provide specific skills to improve current job performance and enhance career objectives. |
- Essentials for Administrative Professionals
- Business E-Mail - Write It Right (1/2 day)
- Grammar Basics (1/2 day)
- Juggling Multiple Priorities for Administrative Professionals
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Advanced Communication Series: The Art and Science of Excellence
(3-day program)
2012 Program
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Classes in that Series |
| Explore the newest studies in the technology of advanced communication skills. Participants will learn how humans process language and information, how that is uploaded into our minds, and how that drives our thinking and behavior. This series will explore current science of the mind and its impact on language, behavior, understanding, and actions. This highly interactive series seeks to move information to knowledge and then to action. |
- Effective Communication - Beyond the Basics
- Inside-Out of Communication
- Right Brain/Left Brain Thinking
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Customer Service Excellence Program
(1 1/2-day program)
2012 Program
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Classes in that Series |
| MRA’s series of three, half-day sessions challenges those who interact with customers to move from “business as usual” to high performance, results-oriented customer service that delights clients and improves the bottom line. This series covers essential communication skills, improves presentation across all mediums—telephone, email, and face-to-face—and cultivates creative problem solving skills that delight customers. |
- Enhance Your Customer Connection
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Understand Your Customer's Business
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Creative Customer Problem Solving
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